Shipping policy

Shipping Policy

Graffidoodle currently delivers to addresses within the United Kingdom only.

Processing & Production Times

Many of our products are personalised or made to order. This means your item may require production time before it is dispatched.

Estimated delivery services shown at checkout refer to the delivery service after dispatch and do not necessarily include the time required to personalise, engrave or produce your order.

We always aim to make and dispatch orders as quickly as possible.

Delivery Options

Depending on the products in your basket, available delivery options may include:

  • Standard Delivery

  • Royal Mail Tracked 48

  • Royal Mail Tracked 24

  • Express Delivery

Available services and prices are displayed at checkout before payment.

Choosing a faster delivery service speeds up the delivery after your order has been dispatched. It does not necessarily reduce the production time required for personalised or made-to-order products.

Delivery Estimates

Delivery times provided by carriers are estimates unless specifically stated otherwise.

Occasionally deliveries may be delayed due to circumstances outside our control, including postal delays, severe weather, peak seasonal periods or other disruption.

Tracking

Where a tracked delivery service is selected, tracking information will be provided when available after your order has been dispatched.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Delayed or Missing Orders

If your order has not arrived within the expected timeframe, please contact us and we will help investigate the delivery.

Please allow for reasonable carrier delays before an order is considered lost.

Damaged Deliveries

If an item arrives damaged, please contact us as soon as possible with your order number and photographs of the item and packaging where appropriate.

We will work with you to resolve the issue in accordance with your statutory rights and our Return & Refund Policy.

Contact

If you have any questions about delivery or an existing order, please contact Graffidoodle using the contact details provided on our website.