Refund policy

Returns & Refunds

We hope you're happy with your Graffidoodle order. As many of our products are personalised or made to order, different return conditions apply depending on the type of product purchased.

Personalised & Custom-Made Items

Products that have been personalised, engraved, printed, cut or otherwise made specifically to your requirements cannot normally be returned or exchanged simply because you have changed your mind.

Please check all names, dates, spelling and other personalisation details carefully before placing your order. We will produce your item using the information supplied with your order.

This does not affect your legal rights if an item is faulty, damaged, not as described, or we have made an error with your personalisation.

Non-Personalised Items

For eligible non-personalised goods purchased online, you may notify us that you wish to cancel your order within 14 days of receiving it.

After notifying us, you normally have a further 14 days to return the goods.

Items should be returned unused and, where reasonably possible, in their original condition.

Unless the item is faulty, damaged, incorrect or otherwise not as described, the customer is responsible for the cost of returning the item.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, incorrect, or we have made an error with your personalisation, please contact us as soon as possible.

Please include your order number and photographs showing the problem where appropriate. This helps us resolve the issue quickly.

Depending on the circumstances, we may offer a replacement, repair or refund in accordance with your statutory rights.

Cancellations

If you need to change or cancel a personalised order, please contact us as soon as possible.

Because personalised products may enter production shortly after an order is placed, we cannot guarantee that changes or cancellations will be possible once production has started.

Refunds

Once an agreed return has been received and inspected, we will let you know the outcome.

Approved refunds will be issued to your original payment method. The time taken for the refund to appear in your account may depend on your bank or payment provider.